1. Introduction

Philowin Seller Hub (“Philowin”, “we”, “our”, or “us”) values your privacy and is committed to protecting the personal and business information you provide while using our marketplace platform.

This Seller Privacy Policy explains how we collect, use, store, disclose, and protect your information when you register and sell products through Philowin Seller Hub.

By registering as a Seller, you agree to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

We may collect the following information during registration and while using our services:

• Full Name
• Email Address
• Mobile Number
• Date of Birth (if required)
• Residential Address

• Business Name
• Business Address
• GST Number (if applicable)
• PAN Number
• Shop Establishment Details (where applicable)
• Bank Account Details
• IFSC Code

• Aadhaar Card
• PAN Card
• GST Certificate
• Business Registration Documents
• Cancelled Cheque or Bank Proof
• Other government-issued identification, where required

• Product Name
• Product Images
• Product Descriptions
• Pricing
• Inventory Details
• Shipping Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Login Activity
• Cookies and Session Information

3. How We Use Your Information

We use your information to:

• Create and manage your seller account.
• Verify your identity and business.
• Process seller registrations.
• Display your business profile and product listings.
• Process orders and settlements.
• Communicate important account updates.
• Improve platform performance.
• Prevent fraud and unauthorized activities.
• Comply with legal and regulatory obligations.

4. Payment Information

To process seller settlements, we may collect:

• Bank Account Number
• Account Holder Name
• IFSC Code
• UPI ID (if supported)

Philowin does not store debit card PINs, credit card PINs, CVV numbers, or internet banking passwords.

5. Sharing of Information

We do not sell your personal information.

We may share your information only with:

• Logistics and courier partners for order fulfilment.
• Payment service providers for settlement processing.
• Government authorities when legally required.
• Technology and cloud service providers assisting with platform operations.

6. Information Visible to Customers

The following information may be displayed to customers:

• Seller Name or Business Name
• Store Logo
• Business Location (City/State)
• Product Listings
• Ratings and Reviews

Sensitive information such as PAN, Aadhaar, bank account details, and personal identity documents will never be displayed publicly.

7. Cookies and Tracking Technologies

Philowin uses cookies and similar technologies to:

• Keep you signed in.
• Remember your preferences.
• Improve website performance.
• Analyze traffic and usage.
• Enhance security.

You can manage cookie settings through your browser.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

Although we strive to protect your information, no internet-based system can guarantee absolute security.

9. Data Retention

We retain seller information:

• While your account remains active.
• As required to process transactions.
• To comply with legal, accounting, and tax obligations.
• For fraud prevention and dispute resolution.

When retention is no longer required, information will be securely deleted or anonymized, subject to applicable law.

10. Seller Rights

Subject to applicable law, you may request to:

• Access your personal information.
• Correct inaccurate information.
• Update business information.
• Request deletion of your account, where legally permissible.
• Withdraw consent where processing is based on consent.

Certain records may be retained where required by law.

11. Confidentiality

Seller information will be treated as confidential except where disclosure is required:

• By law.
• For payment processing.
• For order fulfilment.
• To investigate fraud or misuse of the Platform.

12. Third-Party Services

Philowin may integrate with trusted third-party providers for:

• Payment processing.
• Shipping and logistics.
• SMS and email notifications.
• Analytics and hosting.

These providers process information in accordance with their own privacy obligations.

13. Children’s Privacy

Philowin Seller Hub is intended for individuals aged 18 years or older.

We do not knowingly collect personal information from children.

14. Policy Updates

We may update this Privacy Policy from time to time.

Updated versions will be published on the Seller Hub website, and continued use of the Platform constitutes acceptance of the revised policy.

15. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us.